Refunds and billing

A fair process withclear refund rules.

At Kapidhwaj AI, we value transparency and user satisfaction. This policy explains refund eligibility, processing time, request requirements, and situations that are not refundable.

Fair reviewEvery eligible request is verified
7-day windowFor first-time subscriptions
Original methodApproved funds return securely

Important refund notice

Refunds are reviewed against the conditions below.

Submitting a request does not automatically guarantee a refund. Kapidhwaj AI reviews the transaction, service status, and supporting information before approval.

Section 01

Refund Eligibility

Customers may qualify for a full or partial refund when one of these verified conditions applies.

  • You were charged incorrectly due to a technical or billing error.
  • The purchased storage or AI service was unavailable due to a verified system failure, and our support team could not resolve it.
  • You cancel your subscription within 7 days of the initial purchase. This applies to first-time users only.

Section 02

Refund Processing Time

Approved refunds are initiated by Kapidhwaj AI first, after which the payment provider completes the credit.

01

Refund initiated

If approved, the refund will be initiated within 7 business days of request approval.

02

Amount credited

The credited amount may take up to 14 business days to reflect in the original payment method, depending on your bank or payment provider.

Section 03

Refund Request Process

Email the required account and transaction information so our team can review your request.

To request a refund, email us at queries@kapidhwaj.ai with the following information:

01

Your registered email address or phone number

02

Transaction ID or payment receipt

03

Reason for the refund

Section 04

Non-Refundable Situations

Refunds will not be issued when any of the following circumstances applies.

  • The subscription is cancelled after 7 days of purchase.
  • Subscription time remains unused after cancellation.
  • The issue was caused by user-side misconfiguration or negligence.
  • The free trial has expired.

Refund assistance

Ready to submit your request?

Include your registered contact information, transaction proof, and the reason for requesting a refund.