Important fulfilment notice
No physical goods are transacted through Kapidhwaj AI.
Hardware purchases, shipping, delivery, and installation are separate transactions between the customer and the selected third-party retailer.
Shipping and delivery
Clear boundaries forhardware and delivery.
Kapidhwaj AI provides AI-based surveillance software, cloud storage, and analytics. We do not sell, ship, or deliver cameras, NVRs, switches, or other physical hardware through our website or platform.
Software focusedAI, cloud storage, and analytics
Retailer fulfilledHardware is purchased separately
Digital billingPayments cover services only
Section 01
No Direct Hardware Sales
Kapidhwaj AI does not sell physical surveillance equipment or collect payment for hardware.
Cameras, NVRs, switches, storage devices, and any other hardware used with Kapidhwaj AI services must be purchased separately through authorized third-party retailers.
Purchased separately
Select and purchase compatible hardware directly from an authorized external retailer.
No device payments
Kapidhwaj AI does not process or receive payments for physical devices.
Section 02
Third-Party Responsibility
The selected retailer or its logistics provider is responsible for fulfilling every hardware order.
- All logistics, shipping, delivery, and installation are managed entirely by the retailer or its logistics provider.
- Questions about order tracking, delivery dates, damaged parcels, returns, or installation should be directed to the retailer.
- Kapidhwaj AI is not responsible for hardware shipping delays, delivery logistics, product quality issues, or retailer fulfilment.
Section 03
Use of Payment Gateway
The integrated payment gateway is used exclusively for Kapidhwaj AI digital service subscriptions.
Payments made through our website or platform may cover the following digital services:
AI analytics
AI-powered surveillance and event analytics
Cloud storage
Cloud-based video storage services
Platform plans
Software access and usage subscriptions
No physical goods are purchased, sold, or transacted through the Kapidhwaj AI payment gateway.
Section 04
Support
Contact the responsible provider according to whether your question concerns hardware or software.
Hardware support
For installation, delivery, order tracking, returns, or hardware quality concerns, contact the retailer from whom you purchased the device.
Software support
For questions about Kapidhwaj AI software, cloud storage, analytics, or subscriptions, contact our support team.
Software-service questions can be sent to queries@kapidhwaj.ai.
Software assistance
Need help with Kapidhwaj AI services?
Our team can assist with software subscriptions, AI analytics, cloud storage, and platform usage questions.